Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.
How to Start a Return
To start a return, please contact us at contact@zooboxo.store.
If your return is accepted, we’ll provide you with a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us at contact@zooboxo.store if you have any questions about returns.
Damages and Issues
Please inspect your order upon delivery and contact us as soon as possible if the item is defective, damaged, or if you received the wrong item. We’ll review the issue and work with you to find an appropriate solution.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods, such as food, flowers, or plants
- Custom or personalized products, including special orders
- Personal care products, such as beauty products
- Hazardous materials
- Flammable liquids or gases
Please contact us if you have questions or concerns about whether your specific item is eligible for return.
Unfortunately, we cannot accept returns for sale items or gift cards.
Exchanges
The fastest way to get the item you want is to return the item you currently have. Once your return is accepted, you can place a separate order for the new item.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification.
The item must be in the same condition that you received it — unworn or unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your returned item and let you know whether your refund has been approved.
If approved, your refund will be automatically issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved, please contact us at contact@zooboxo.store.